sixs6s Frequently Asked Questions

sixs6s requires a valid government-issued photo ID for KYC verification — an NID card, passport, or driving licence are all accepted. You may also be asked to submit a selfie holding your ID and a recent utility bill or bank statement confirming your address. Verification is mandatory before your first withdrawal and typically completes within 24 hours of document submission.

Click the "Forgot Password" link on the sixs6s login page, enter your registered mobile number or email address, and a reset code will be sent to you. Enter the code, choose a new strong password, and you will be logged in immediately. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 live chat support.

No. sixs6s permits one account per person. Duplicate accounts are detected automatically during KYC checks, and any additional accounts found will be permanently closed with funds returned to the original verified payment method. If you previously had a closed account and wish to reopen it, please contact our support team directly.

To permanently close your sixs6s account, contact our support team via live chat or email at [email protected] and request a permanent account closure. Before closure is processed, any remaining balance will be withdrawn to your last verified payment method (bKash, Nagad, or Rocket). Note that permanent closure is different from self-exclusion — a closed account cannot be reopened.

To deposit via bKash on sixs6s, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), confirm the transaction on your bKash app using your bKash PIN, and the funds will appear in your sixs6s balance within seconds. No hidden fees are charged by sixs6s for bKash deposits.

bKash deposits on sixs6s are processed instantly in nearly all cases. Once you confirm the transaction in your bKash app, the funds appear in your sixs6s wallet within 10 to 30 seconds. In rare cases of network congestion, it may take up to five minutes. If your deposit has not appeared after 15 minutes, contact support with your bKash transaction ID and the issue will be resolved promptly.

Yes. sixs6s supports Nagad and Rocket alongside bKash as primary deposit and withdrawal methods. The process is identical: select your preferred method in the Deposit section, enter the amount, and approve the transaction in your mobile wallet app. All three methods — bKash, Nagad, and Rocket — offer instant processing with no additional fees charged by sixs6s.

The minimum withdrawal amount on sixs6s is ৳500 for mobile wallet methods (bKash, Nagad, Rocket). For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳1,000. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be processed in tranches and may require additional verification.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15 to 60 minutes once approved. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks usually complete within 1 to 3 business days. All withdrawals require a completed KYC verification on your sixs6s account before they can be processed.

sixs6s does not charge its own fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges at their end — these are set by the payment provider, not by sixs6s. We recommend checking your wallet's current fee schedule directly with the provider if you want a precise breakdown.

To bet on cricket on sixs6s, navigate to the Cricket section from the main menu, browse the list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available on selected matches.

sixs6s offers a wide range of cricket betting markets. Match winner, series winner, top batsman, top bowler, total runs, total wickets, method of first dismissal, over/under run totals, and live ball-by-ball markets are all available. BPL matches, IPL, the ICC T20 World Cup, and bilateral series involving Bangladesh Tigers carry the deepest market coverage on the platform.

Yes. All slot games on sixs6s are provided by certified studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, and use independently audited Random Number Generators (RNGs). Each game's Return to Player (RTP) percentage is set by the game provider and cannot be altered by sixs6s. RTP values typically range from 94% to 97% and are published in each game's information panel.

Yes. sixs6s is fully optimised for mobile play on both Android and iOS devices. You can access the complete game library — including cricket betting, live casino tables, slots, Aviator, and Hi-Lo — directly through your mobile browser with no app download required. The platform uses responsive design so all features work seamlessly on smartphones and tablets commonly used across Bangladesh.

Aviator is a crash-style multiplier game provided by Spribe and available in the sixs6s game lobby. A plane takes off and a multiplier climbs from 1x upward. You place a bet in BDT before takeoff and must cash out before the plane flies away — if the plane leaves before you cash out, your bet is lost. The longer you hold, the higher the potential payout, but the risk increases accordingly. Two simultaneous bets per round are allowed.

sixs6s offers a welcome bonus to new players on their first deposit. Bonus details — including the match percentage, maximum bonus amount in BDT, and any free spins — are displayed on the Promotions page within your account after registration. Terms and conditions including minimum deposit thresholds and wagering requirements apply; read them carefully before claiming any bonus offer.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount before the bonus converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in total qualifying bets before withdrawing bonus-derived winnings. sixs6s publishes the specific wagering requirement for each promotion clearly in the offer terms.

Yes. Bonus funds and any winnings generated from them are subject to an expiry period, which is stated in the individual promotion's terms and conditions. If the wagering requirement is not completed within the expiry window — typically 7 to 30 days depending on the offer — the bonus and associated winnings are forfeited. Check the expiry date listed in your active bonuses section before playing.

Yes. sixs6s operates a tiered loyalty programme that rewards regular players with points for every qualifying bet placed. Points accumulate and unlock higher VIP tiers, each offering improved benefits such as higher withdrawal limits, personalised reload bonuses, priority customer support, and exclusive tournament invitations. Details of the current tier structure and point-earning rates are available in the Loyalty section of your account dashboard.

Whether bonus funds can be used on cricket betting depends on the specific promotion. Some sixs6s bonuses are valid across all product verticals including sports betting, while others may be restricted to casino games or slots only. The eligible games and bet types for each bonus are listed clearly in the promotion's terms. Always check before placing cricket bets with active bonus funds to ensure they count toward wagering.

sixs6s operates as an online gaming platform using industry-standard 256-bit SSL encryption to protect all player data and financial transactions. The platform is committed to fair play, with all games supplied by certified providers using independently audited RNGs. Players are responsible for understanding the laws applicable to online gambling in their jurisdiction. sixs6s does not make representations about the legal status of gambling in any specific location.

sixs6s protects player data using 256-bit SSL encryption on all data transmissions, two-factor authentication options, and strict internal access controls. Financial data is handled via secure, tokenised payment gateways — sixs6s does not store full card or mobile wallet credentials. Personal data is processed in accordance with our Privacy Policy and is never sold to third parties.

The minimum age to register and play on sixs6s is 18 years old. This is a strict policy with no exceptions. Age is verified during the KYC process using government-issued photo ID. Any account found to belong to a player under 18 is immediately closed, all funds are returned to the depositing payment source, and any winnings generated are forfeited.

To self-exclude, contact sixs6s support via live chat or email at [email protected] and request a self-exclusion. You can choose a period of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion your account is locked for all betting and deposit activity, and all promotional communications are immediately suspended. Our support team can activate self-exclusion on your behalf at any time, 24/7.

sixs6s customer support is available 24 hours a day, 7 days a week, 365 days a year. You can reach the team via live chat on the platform (fastest response), WhatsApp at +880 1700 000000, or email at [email protected] for non-urgent queries. Support agents are trained in responsible gaming and can assist with account issues, payment queries, game rules, and limit-setting requests.